FAQ
Check out some frequently asked questions below.
Are you in need of a serious home clean? Maybe you have company coming and you want to make a good impression, or maybe your home is just in need of a deep clean. Whatever the reason, our team at All One cleaning is here to help. We offer a range of cleaning services to suit your needs, from general cleaning to more specialized services. We're here to take the stress out of keeping your home clean, so you can relax and enjoy your free time.
Who is All One Cleaning?
Formed by a family that realized the need to provide cleaning services with quality, fair price, safety, respect and family trust, because your home deserves it.
We serve the Maryland, Virginia and Washington DC areas.
What services does All One Cleaning offer?
We work with house cleaning, commercial cleaning, upholstery cleaning and waterproofing.
What to expect from All One Cleaning services?
Quality, efficiency, dedication, partnership and safety in the services provided.
Will I have to be present during the cleaning?
It is not necessary to be present during the cleaning, as the details of the service are dealt with during the estimate or when scheduling a cleaning, but if you want to accompany the cleaning, there is no problem.
What are the opening hours?
Saturday on request.
What to do in case of cancellation?
If the customer wishes to cancel a service or reschedule the cleaning day, he must contact us at least 48 hours in advance.
If not satisfied, what to do?
If you are not satisfied, please contact us within a maximum period of 24 hours so that we can evaluate and schedule the correction of the service.
Do you offer a satisfaction guarantee?
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
How often will you clean my home?
Customized house cleaning services are available weekly, every other week, 3 week rotations or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the quality of work performed.
What should I do before you arrive?
For your children's safety, we ask that they are supervised during our visit. While we use environmentally safe products and equipment, we don't want accidents.
Your pets are important too and we ask that you protect them for their safety and ours.
Entry to your home is required for us to do our job. We request that we gain access through a key or other prior arrangement that we have made. If you have an alarm we will be happy to disarm it with the alarm code you provide us or you will have the option to leave the alarm off on cleaning day.
Sometimes our teams arrive on site and find they cannot enter the home or office. Of course, we pay for your time, and in doing so, we charge our customers 50% of the service that would have been performed.
Why should I choose All One Cleaning over its competitors?
To offer a differentiated service, we train all our employees on an ongoing basis, we use current tools on the market and non-toxic products to preserve the well-being of your family.
We are proud of what we do and of being able to contribute to the quality of life of our customers.